1. Garment Damage or Loss

Compensation for damaged or missing garments is limited to 5 times the service charge or ₹1,000, whichever is lower, subject to verification and applicable terms.

2. Check Before Accepting Delivery

Please inspect your garments before sharing the delivery OTP. Once the OTP is submitted, claims for missing or damaged garments will not be entertained. For your convenience, garments are delivered in transparent covers with a garment slip, allowing you to verify the items without opening the cover.

3. Stain Removal Disclaimer

As Ganvin Insta Laundry operates through an online pickup-and-delivery model, stain removal cannot be guaranteed at the time of booking. Certain stains may require multiple treatments. We will make every reasonable effort to remove stains; however, no guarantee or claim for stain removal is applicable to dry-cleaning services.

General Terms

We always do our best to deliver your order on time. However, if unexpected delays occur, we’ll keep you informed about the revised delivery schedule. Unfortunately, we’re unable to offer compensation or discounts in these situations.

If you choose express or urgent delivery, an additional charge will apply.

We kindly ask customers to verify all items upon delivery. After the order has been successfully delivered, we won’t be able to accept complaints about missing or incomplete items.

Please note that we cannot be held responsible for issues such as lost buttons or hooks, color bleeding, shrinkage, or damage to embellishments or embroidery that may occur during the process.

We do our best to remove stains, but some stains may be permanent. In such cases, the brand cannot be held responsible.

We follow the care instructions on each garment’s label. If a label is missing, we’ll use standard cleaning methods based on your preferences and our expert’s recommendation.

Please note that all items are accepted at the customer’s risk.

Some garments may not tolerate standard cleaning methods. In such cases, we cannot be held responsible for any resulting damage.

Damage that occurs due to prolonged sunlight exposure, normal ageing of the garment, or fabric quality is beyond our control, and we cannot be held responsible.

Kindly ensure that garments are collected within 15 days of the scheduled delivery date, as we cannot be responsible for their upkeep after this period.

Please note that we cannot take responsibility for garments lost or damaged due to fire, burglary, or other unexpected events beyond our control.

Please note that the prices shown are starting rates and may change depending on the complexity of the garment.

Our trained team takes care to clean your garments using the best possible methods.

Please note that all legal disputes will be handled in the courts of Bangalore.

We may showcase images of your garments for promotions or marketing.

Kindly note that prices can vary from store to store or city to city.

Please note that GANVIN can change or update the Terms & Conditions at any time without prior notice.